Wij werken uitsluitend op een 'No Win, No Fee'-basis. Dit houdt in dat wij enkel een fee in rekening brengen als we de zaak gewonnen hebben. Lukt het ons niet om compensatie voor u te verkrijgen dan brengen wij niets in rekening. Lukt ons wel om een compensatie voor u te verkrijgen dan brengen wij 22% van de totale compensatie in rekening. Wij hanteren hiermee de laagste fee van Nederland.

• We kindly ask you to submit your claim via our appropriate contact form . We assure you that your claim will be handled with the utmost care and that we will do our utmost to resolve it as quickly as possible. If you have any further questions about the process, we are happy to answer them and assist you in filing your claim

• The compensation varies from €250 to
  €600, depending on the flight distance and the duration of the delay.

• In the event of missing, delayed or damaged baggage, the airline is generally liable up to a maximum of €1,300, as established by international regulation, the Montreal Convention.

• For flight cancellations, you may be entitled to compensation under EU Regulation (EC) No 261/2004. Compensation amounts vary based on the distance of the flight and the duration of the delay upon arrival:

- Up to 1,500 kilometers: €250

- Between 1,500 and 3,500 kilometers: €400

- More than 3,500 kilometers, delay of 3-4 hours on arrival: €300

- More than 3,500 kilometers, delay of more than 4 hours on arrival: €600

• Although it is advisable to collect supporting documents such as on-board tickets, reservation details and correspondence with the airline, it is not always necessary to provide such evidence when making a claim.

• Processing time varies, but can take several weeks to months
  you receive your compensation. This depends entirely on the complexity and the
  response speed of the airline.

• The delay must be beyond the passenger's control (e.g. technical
  problems, bad weather) and the flight must fall under the EU regulation (e.g.
  departure from an EU airport or arrival at an EU airport with a
  EU airline).